Refund & Cancellation Policy

For a business engagement, the signed agreement, SOW or work order, accepted changes, invoices, and acceptance records govern cancellation and financial consequences. For a consumer engagement, the consumer agreement, order, disclosures, and non-waivable consumer rights also apply.

A quotation, deposit, milestone, acceptance, or recurring fee has only the effect stated in those applicable documents. This page creates neither a blanket no-refund rule nor an automatic refund promise.

Send the request promptly with the client or consumer name, project or order reference, invoice number, requested effective date, and a safe contact method. Do not send card details, payment tokens, CPR, passport images, or one-time codes.

We review completed and in-progress work, accepted deliverables, authorised commitments, approved changes, third-party costs expressly agreed for the transaction, amounts already paid, and any mandatory cancellation or remedy right.

Report a suspected defect or non-conformity against the agreed specification and acceptance evidence. The applicable warranty, cure, re-performance, replacement, credit, refund, and escalation process comes from the signed documents and mandatory law.

An acceptance record does not waive a non-waivable consumer remedy or concealment, fraud, or another responsibility that law does not allow the parties to exclude.

If the same invoice appears to have been paid twice, the amount or currency is wrong, or money was taken after a failed return page, contact support with the invoice number and transaction date. We reconcile the invoice directly with the configured provider before changing status or releasing funds.

A verified duplicate or erroneous collection is refunded or otherwise corrected through the appropriate payment and accounting record, subject to any amount genuinely due under the engagement.

The signed maintenance or support terms state notice dates, renewal, the current service period, committed resources, and treatment of prepaid amounts. Consumer cancellation and refund rights that cannot be waived remain unaffected.

Email support@tech-lumen.com from an authorised address and include the invoice or order reference and the reason for the request. We acknowledge the request, may ask for non-sensitive evidence, and give a written outcome with the calculation and records relied on.

When a refund is approved, it is normally returned to the original payment method after provider and accounting verification. The provider, bank, card network, currency conversion, and any legally required review affect when the amount appears; we do not promise a fixed settlement period that we do not control.

A consumer may use the complaint route in the applicable consumer documents and retains access to Bahrain's competent consumer-protection and court channels. Internal review is not a condition for exercising a mandatory right.